Payment Policy
At Enqlo, we strive to offer a seamless shopping experience. We accept various payment methods for your convenience, ensuring a smooth transaction process. By proceeding with a purchase, you agree to the following terms regarding payments:
Accepted Payment Methods:
Enqlo accepts the following payment methods:
- UnionPay
- American Express
- Apple Pay
- Google Pay
- Klarna
- Maestro
- MasterCard
- Shopify Pay
- Visa
Payment Security:
We are committed to ensuring the security of your payment information. All transactions are processed securely through encrypted payment gateways to protect your personal and financial data.
Currency:
Payments will be processed in the currency of the country you are shopping from, as indicated at checkout.
Order Processing:
Orders will be processed once payment has been successfully received and verified.
If a payment method is declined or unable to be processed, we will notify you promptly to provide an alternative payment option.
Klarna Payment Option:
If you choose Klarna as your payment method, you agree to Klarna's terms and conditions, including their payment schedules. Klarna may offer financing options like “Pay Later” or “Pay in Installments,” subject to approval.
Payment Errors:
In the event of any payment discrepancies, such as double charges, incorrect amounts, or technical errors, please contact our customer service team immediately so we can resolve the issue.
Refunds:
Refunds will be issued using the same payment method used during the purchase. Please note that it may take around 10 business days for the funds to appear in your account, depending on your bank or payment provider.
For any questions or assistance, please don’t hesitate to reach out to our customer support team.
Heliconweg 23-B, Leeuwarden,
Friesland, 8913 ER, Netherlands
VAT number: NL005066036B17
Trade number: 94118906
Our customer service is available Monday through Friday between 9:00 AM and 5:00 PM CET (Amsterdam). We strive to respond to and resolve any questions or issues within 24 hours.
