FREE WORLDWIDE SHIPPING

Shipping cost is on us! We run discounts and promotions throughout the year, so keep an eye out for exclusive offers.

TRACKING INCLUDED

Order processing takes 1-2working days. Deliveries can take anywhere from 3-5 working days. Total delivery time 4-7 working days

Delivery information and tracking will be automatically provided in your email within 24 hours. (Check the spam box)

After you place your order, we will send you an email with your shipping details within 24 hours.

Use our secure "My Account" environment to view all your orders. Including tracking information when provided.

Track your order with your email and order number.

We want you to love your jewellery, but if you need to return or exchange an item, we’ve got you covered.

Return Policy:

• We accept returns within 30 days of receiving your order.
• Items must be unused, undamaged, and in their original packaging.
• Personalised or custom jewellery is non-returnable unless faulty.

To start a return, please contact our customer service team at info@enqlo.com. They will provide you with all the details for a smooth return process.

We begin processing orders quickly to get them to you fast. If you wish to cancel or change an order, please contact us as soon as possible. We can only make changes if your order has not yet been dispatched.

Once the order is shipped, we are unable to modify or cancel it, but you can follow our return process to return any unwanted items.

We want your jewellery to stay as beautiful as the day you first wore it. To keep it looking its best:

• Store your jewellery in a clean, dry place when not in use.
• Avoid exposing your pieces to harsh chemicals or perfumes.
• Clean your jewellery gently with a soft cloth after each wear to remove any dust or oils.
• For metal pieces, consider polishing them occasionally to maintain their shine.

If you need specific care instructions for a particular material, feel free to reach out to us, and we’d be happy to help!

Help! My piece is broken! What now?
If your jewellery piece is damaged or defective, please don't worry! We're here to help.

Simply send an email to info@enqlo.com with your order number and a description of the issue. We'll assess the situation and get a replacement or resolution sorted for you as quickly as possible. Your satisfaction is our priority, and we will make sure you are taken care of.

10. How can I contact customer service?
For any questions or concerns, our customer service team is here to help! You can reach us via email at info@enqlo.com. Our support team is available Monday to Friday from 9 AM to 5 PM (CET Amsterdam).

We strive to respond to all queries within 24 hours, but during busy periods, it may take up to 48 hours. Thank you for your patience!

For any questions or concerns, our customer service team is here to help! You can reach us via email at info@enqlo.com or visit our contact page.

Our support team is available Monday to Friday from 9 AM to 5 PM (CET Amsterdam).

We strive to respond to all queries within 24 hours, but during busy periods, it may take up to 48 hours. Thank you for your patience!